1. Acceptance of Terms
Stefan Supply respects your privacy. This policy explains how we collect, use and protect personal information when you visit our website or purchase a digital product. It also describes your choices and data protection rights.
2. Data Controller
Stefan Supply is responsible for the personal information described in this policy. Privacy enquiries are handled directly; no separate data protection officer has been appointed. You can contact us at hello@stefansupply.com.
3. Information We Collect
3.1 Contact and Order Information
We collect your name and email address when you contact us or complete checkout. Purchase records also include your billing country and checkout IP address. You do not need to create a Stefan Supply account.
3.2 Payment Information
Our payment provider collects card details through its own checkout form. Stefan Supply receives the order reference, purchase amount, product and email address, but never your card details.
3.3 Usage Information
With analytics enabled, we collect page views, referral pages, approximate country, device and browser details, operating system, screen size and visit duration. Checkout IP addresses are retained with purchase records for fraud prevention and customer support.
3.4 Session Recordings
Microsoft Clarity provides session recordings and heatmaps showing pointer movements, clicks and scrolling. Text entered into form fields is masked in your browser before transmission and is not recorded.
3.5 Email Updates
When you subscribe to email updates, we collect your email address to send Stefan Supply news and product updates. No additional personal information is required.
4. Information We Do Not Collect
We do not collect phone numbers, card numbers or special-category personal data. Postal addresses are not copied into our email system. We do not purchase information from data brokers or knowingly collect information about children.
5. How We Use Your Information
5.1 Order Fulfilment
We use your email address to deliver purchases and receipts. This processing is necessary to perform our contract with you.
5.2 Customer Communication
We use your messages and contact details to respond to enquiries and provide support. Our legal basis is our legitimate interest in assisting customers and resolving requests.
5.3 Website and Product Improvements
Analytics help us understand how visitors use the website and where products or pages can be improved. We rely on consent where required and our legitimate interest in improving our services.
5.4 Legal Obligations
We retain order records to meet Danish bookkeeping requirements and other applicable legal obligations.
5.5 Email Updates
We send optional email updates only with your consent after you submit the subscription form. You can withdraw consent at any time by unsubscribing or contacting us.
5.6 Advertising and Profiling
We do not sell personal information or use it for advertising, profiling or automated decision-making.
6. Service Providers
We use the providers below to operate the website, process purchases and support customers. Their handling of personal information is governed by the relevant agreements, terms and privacy policies.
6.1 Google
Google Analytics 4 measures website traffic and aggregate usage.
6.2 Microsoft
Microsoft Clarity provides session recordings and heatmaps.
6.3 Brevo
Brevo stores customer and subscriber email records for support and requested updates.
6.4 The Payment Processor
Our payment provider processes payments, receipts and related transaction records.
6.5 Cloudflare
Cloudflare hosts and delivers the website and helps protect it from malicious traffic.
6.6 Notion
Notion hosts the template pages you access and duplicate.
7. International Data Transfers
Some service providers are based in the United States. Where personal information is transferred internationally, safeguards include EU standard contractual clauses and, where applicable, the EU–US Data Privacy Framework. Contact us for information about the safeguards used.
8. Data Retention
8.1 Analytics
Google Analytics data is retained for fourteen months. Microsoft Clarity recordings are retained for thirty days.
8.2 Email
Support correspondence is retained while it remains relevant, for no longer than three years after the last message.
8.3 Email Subscribers
Subscriber records are retained until you unsubscribe or request deletion.
8.4 Orders
Order records are retained for five years from the end of the financial year to meet Danish bookkeeping requirements. Records subject to this obligation cannot be deleted earlier on request.
9. How We Protect Your Information
We use HTTPS, security headers and restricted account access to protect personal information. Analytics and order accounts are accessible only to the operator and protected by two-factor authentication. Card information is handled by the payment provider and is not stored by Stefan Supply.
10. Your Data Protection Rights
10.1 Access
You may request a copy of the personal information we hold about you.
10.2 Rectification
You may ask us to correct personal information that is inaccurate or incomplete.
10.3 Erasure
You may request deletion of your personal information, except where we must retain records to meet bookkeeping or other legal obligations.
10.4 Restriction and Objection
You may object to analytics processing or ask us to restrict processing while a complaint is being reviewed.
10.5 Portability
You may request the information you provided in a commonly used, machine-readable format.
10.6 Submitting a Request
Send your request to hello@stefansupply.com from the email address concerned. We respond within thirty days, free of charge. You do not need to send an identity document.
10.7 Complaints
You may complain to Datatilsynet, the Danish Data Protection Agency, or to the supervisory authority where you live.
11. Cookies and Preferences
We use cookies to remember your preferences and, with consent, analyse website use. Our Cookies Policy explains their purposes, retention periods and how to manage or refuse optional cookies.
12. Third-Party Links
Our website links to Notion, payment providers and other external services. When you follow an external link, the destination’s own terms and privacy policy apply. Please review them before providing personal information.
13. Children’s Privacy
Our website is not directed at children under sixteen, and we do not knowingly collect their personal information. If you believe a child has provided information to us, please contact us so we can delete it the same day.
14. Changes to This Policy
We may update this Privacy Policy as our services or requirements change. The revision date is shown at the top of the page. Material changes will be announced on the website before they take effect.
Contact Information
For questions about this Privacy Policy or to exercise your data protection rights, contact hello@stefansupply.com.